It always happens, that important question that pops into your head when there’s no one around to answer it.
We know just how you feel, so we’ve put together a list of the most frequently asked questions below which should hopefully resolve your query.
If you haven’t found the answer your looking for here, we’d love to hear from you, so why not pop your question in a contact form on the “Get In Touch” page, and one of our Customer Service team will get back to you.
What are your accepted payment methods?
We want to make your shopping experience with us as easy as possible, so we have our website set up to accept PayPal & Credit or Debit Cards.
We have also introduced Gift Cards & e-Vouchers option too, so if you have received one as a gift you can pay for all or part of your order using that.
Can I shop offline as well as online?
Yes of course! We have our gift shop in Bellfield, Kilmarnock.
We can also deal with your order over the phone too, because we know that sometimes you just want to speak to someone in this clinical tech-age…
Can I return my item?
We’re certain that you’ll love your purchase but, on the rare occasion that it’s not right, we’ll be more than happy to offer a refund or exchange. Just return the un-used item to us in its original packaging and with all relevant receipts and documentation within 30 days of purchase.
There are some exceptions to this, so please read our full returns policy on the policies page.
Can I have my purchase delivered to a different address?
Of course! We understand that you can’t always be at home for deliveries, so having your order delivered to a different address can make shopping online even more convenient. It’s also really handy when you’re buying a gift for someone too!
Just fill out the separate delivery address section after your billing address details at checkout.
Do you sell Gift Cards or Vouchers?
We sure do!
Just check out the Inspiration section of the site to see the options available in our Gift Cards & e-Vouchers
Do you deliver outside of the UK?
Just select “international delivery” when you’re checking out.
More information about our international delivery service is available on our policies page
What guarantee do I get with my purchases?
We believe that all of our products are of the highest quality, and will guarantee everything against manufacturing defects.
You can read all about our returns policy on the policies page.
These rights are additional to and do not detract from your statutory rights.
I can't remember my password, what should I do?
We know what it’s like, you have passwords for soo many different things and from time to time you forget one or two, or four!
Just click the “lost password” link below the login screen or in the My Account page and we will get you back in… until the next time.